Please ask your patient to check their email inbox's spam folder to check the invitation email has not been mistakenly filtered.
If this does not retrieve the lost invitation, please follow these steps to generate your patient a new invitation.
N.B. Please double check the patient's email is correct. You will be able to edit their email in Step 3 below.
1. From your Patient Management dashboard, click "Invitations" in the left-hand menu on the screen.
2. On the "Invitations" screen you should see the patient whose invitation has expired listed, click on the "resend" button in the far right column of the invitations table to bring up options for resending the invitation.
3. You will be then asked to select how you wish to resend the invitation from the two options available. You will then after making the choice click the "Resend invitation" button. If you want to edit the invitation you will need to select the section option and then click the "Resend invitation" button. It will bring up the patient's email address and phone number so that they can be edited.
4. You will be shown a confirmation screen showing you the email address the invitation was sent to and also either the verification code or NHS number (depending on clinic configuration) that the patient needs to enrol.