Applicable to either the Living With app or the Squeezy Connect app
The data your patient enters on their smartphones Living With app is synchronised automatically with the Living With Patient Management platform that you access as a clinician.
The success of this synchronisation is dependent upon a number of factors but first and foremost it relies on the patient's smartphone having an internet connection. If the patient is not connected to the internet either via WiFi or mobile data then the Patient Management platform will not receive any data.
Your patient can check to see if they have uploaded any data to the Patient Management platform by following these steps.
1. open our app on the patients smartphone
2. select the "My Account" button in the top right hand corner of screen
3. you will see a screen which have a cloud with a tick in it with the text "All activity has been sent." next to it. This means that all of the data has been uploaded to the Patient Management platform.
If it does not display this then there is an issue and the patient should contact firstname.lastname@example.org to try and fix the issue.