Applicable to either the Living With app or the Squeezy Connect app
The data you enter on your smartphone Living With app is synchronised automatically with the Living With platform for your clinician to access.
The success of this synchronisation is dependent upon a number of factors but first and foremost it relies on your smartphone having an internet connection. If the smartphone is not connected to the internet either via WiFi or mobile data then the Living With platform will not receive any data.
You can check to see if you have uploaded any data to the Living With platform by following these steps.
1. open our app on your smartphone
2. select the "My Account" button in the top right-hand corner of the screen
3. you will see a screen which has a cloud with a tick in it with the text "All activity has been sent." next to it. This means that all of the data has been uploaded to the Patient Management platform.
If it does not display this then there is an issue and the patient should contact firstname.lastname@example.org to try and fix the issue.